Overview

At BOA Wellness, we are committed to providing exceptional skincare treatment services. This Service Delivery Policy outlines our commitment to quality, customer satisfaction, and the steps we take to ensure you receive the best care possible.

1. Appointment Scheduling

• Clients can schedule appointments online, via phone, or in-person.
• We recommend booking your appointment in advance to secure your preferred time.
• A confirmation email will be sent upon booking.
  
  

2. Arrival Time

• Please arrive at least 10 minutes early to complete any necessary paperwork and allow time for relaxation.
• Late arrivals may result in shortened treatment time, as we strive to remain on schedule for all clients.
  
  

3. Consultation

• Each treatment begins with a thorough consultation to assess your skincare needs and discuss your goals.
• We encourage open communication about any allergies, skin sensitivities, or medical conditions.
  
  

4. Treatment Protocols

• All treatments are performed by licensed and trained professionals following industry best practices.
• We utilize high-quality products and equipment to ensure effective and safe treatments.
• Aftercare instructions will be provided post-treatment to maximize results.
  
  

5. Cancellations and Rescheduling

• We require at least 24 hours’ notice for cancellations or rescheduling.
• Late cancellations or no-shows may incur a fee.
  
  

6. Payment Policy

• Payment is due at the time of service. We accept various payment methods including cash, credit/debit cards, and gift cards.
• Pricing is clearly displayed for all services, and we will inform you of any additional charges before proceeding.
  
  

7. Client Satisfaction

• Your satisfaction is our priority. If you have any concerns about your treatment, please communicate with us immediately.
• We value feedback and are committed to making necessary adjustments to enhance your experience.
  
  

8. Privacy and Confidentiality

• All client information is kept confidential in accordance with privacy laws.
• Your personal and medical information will not be shared without your consent.
  
  

9. Policy Updates

• We may update this policy periodically. Clients will be informed of significant changes via email or during appointments.
  
  

Contact Us

For any questions or concerns regarding our service delivery policy, please contact us at

• Email: info@boawellness.com.my
• Phone: 013 362 5388
• Address: Borneo Opus Beauty 1st floor, Borneo Oasis, Trove Hotel JB, Jalan Dato Abdullah Tahir, 80300 Johor Bahru, Johor (Free 2 Hours Parking)