Thank you for choosing BOA Wellness! We strive to provide the highest quality skincare treatments and products. Please read our return and refund policy carefully to understand your rights and options.

1. Refunds for Services

• Satisfaction Guarantee: We aim for your complete satisfaction. If you are not satisfied with your treatment, please notify us within 48 hours. We will evaluate your concerns and, if appropriate, offer a complimentary follow-up appointment.

• Cancellation Policy: Appointments can be canceled or rescheduled up to 24 hours in advance without penalty. 

2. Refunds for Products

• Product Returns: If you purchased a product and it does not meet your expectations, you may return it within 30 days from the purchase date. The product must be unopened and in its original packaging.

• Defective Products: If you receive a defective product, please contact us within 7 days. We will arrange for a replacement or full refund.

3. How to Initiate a Return or Refund

To initiate a return or refund, please follow these steps:

1. Contact Us: Reach out to our customer service team at info@boawellness.com.my or call 013 362 5388 with your order number and details about your return request.

2. Shipping: For product returns, you will be responsible for shipping costs unless the return is due to an error on our part or a defective product.

3. Processing Time: Refunds will be processed within 5-7 business days after we receive the returned item.

4. Exceptions

• We do not offer refunds or exchanges on gift cards or promotional items.
• Treatments purchased as part of a package are non-refundable once used.

5. Contact Us

If you have any questions or need assistance regarding our return and refund policy, please contact us:

• Email: info@boawellness.com.my
• Phone: 013 362 5388
• Address: Borneo Opus Beauty 1st floor, Borneo Oasis, Trove Hotel JB, Jalan Dato Abdullah Tahir, 80300 Johor Bahru, Johor (Free 2 Hours Parking)

Thank you for trusting BOA Wellness with your skincare needs!